Refund and Return Policy

Effective Date: October 2024

At Generous Classroom, we are committed to providing high-quality educational products and services. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund and Return Policy to understand your options for returning items and requesting a refund.

1. Refund Eligibility

You may request a refund for your purchase under the following conditions:

  • Physical Products: Returns for physical products (e.g., homeschool kits, student booklets, or other educational materials) must be initiated within 30 days of the purchase date.
  • Digital Products: We do not offer refunds for digital products (e.g., digital downloads, online resources, or subscription-based services) once they have been accessed or downloaded.
  • Professional Development Services: Refunds for professional development services may be requested up to 7 days before the scheduled service date. After this time, no refunds will be issued for cancellations or no-shows.

2. Conditions for Returns

To be eligible for a return, your physical item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide proof of purchase (e.g., receipt or order confirmation).
  • Non-returnable items include:
    • Digital products once downloaded or accessed.
    • Sale items marked as final sale.

3. How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

  1. Contact Us: Email us at [Insert Contact Email] with your order number and details of your return request.
  2. Return Authorization: Once your return is approved, we will provide instructions on where to send the product.
  3. Shipping Returns: You are responsible for paying the shipping costs for returning your item unless the product was defective or damaged upon receipt. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.
  4. Return Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Email].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at [Insert Contact Email] with your order number and details about the issue.

6. Shipping Costs for Returns

Unless the item was received damaged or defective, you are responsible for covering the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

7. Sale Items

Only regular-priced items may be refunded. Sale items marked as final sale are not eligible for refunds or returns.

8. Non-Refundable Products

  • Digital Products: Once digital products are downloaded or accessed, they are non-refundable.
  • Professional Services: Services already rendered (e.g., professional development workshops) are not eligible for a refund after completion.

9. Contact Information

If you have any questions about this Refund and Return Policy, please contact us:

Email: [email protected]
Address: Colorado Springs, CO, USA

10. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will take effect immediately upon posting on this page, with the "Effective Date" updated accordingly.